Privacy Policy

DrapeMax is a window covering visualization and business support service operated in the United States by Warps & Wefts USA LLC, doing business as DrapeMax. References to DrapeMax, we, us, and our mean Warps & Wefts USA LLC d/b/a DrapeMax and, where applicable, our affiliated Warps & Wefts entities that help provide product, manufacturing, design, or customer support services.

Our primary U.S. contact address is 9070 Irvine Center Dr., Suite 135, Irvine, CA 92618, United States. You can contact us at info@drapemax.com or +1 (866) 722-3737.

This policy applies to DrapeMax websites and pages, including drapemax.com, library.drapemax.com, ai.drapemax.com, related landing pages, newsletter and contact forms, sample request workflows, SMS communications, the DrapeMax iOS app, DrapeMax AI web application, DrapeMax account features, AI room preview generation, customer support, and any other website or page that links to this policy.

This policy does not apply to third-party websites, services, or platforms that we do not own or control. If a third-party service has its own privacy policy, that policy governs its independent use of your information.

The information we collect depends on how you use DrapeMax. We may collect the following categories of information:

• Account information. This may include your email address, name, company name, account role, account status, hashed password, authentication tokens, session records, and account settings.
• User content. When you use the preview tool, you may provide room photos, selected fabric images or fabric image URLs, fabric names, window treatment styles, sub-styles, project notes, design instructions, and other content needed to create a visualization.
• Generated content. The service may create AI-generated preview images based on your selected room photo, fabric, style, and instructions.
• Usage and quota records. We may record generation attempts, timestamps, selected style, selected fabric name, optional notes, success or failure status, quota usage, account credits, ledger entries, and recharge or payment history associated with your account.
• Device and technical data. We may collect IP address, approximate location derived from IP address, device type, operating system, app version, browser type, request headers, log data, error reports, and similar technical information.
• Cookies and similar data. We use session cookies for login, security, and account access. For guest trials, we may use cookies and IP-based records to count free trial usage within a limited period.
• Support communications. If you contact us, we may collect your name, email address, phone number, company, order or account details, messages, screenshots, attachments, and any other information you choose to provide.
• Newsletter and marketing information. If you subscribe to a newsletter, join a mailing list, request product updates, submit a form, or opt in to business communications, we may collect your email address, phone number, consent status, subscription preferences, form submissions, unsubscribe activity, and related engagement information.
• SMS consent and communication data. If you provide a phone number or opt in to SMS communications, we may collect your phone number, consent records, message history, opt-out status, and related support or order communication details.
• Billing and business records. If you purchase account credits, sample materials, or related services, we may keep records such as purchase amount, credits added, transaction notes, invoice details, and support history. We do not intentionally store full payment card numbers in the DrapeMax app.

On iOS, DrapeMax may request access to your camera or selected photos only when you choose to upload or capture a room image for a preview. The app does not need access to your full photo library to operate. You control photo and camera permissions through iOS settings.

Please do not upload images that contain sensitive personal information, private documents, or images you do not have permission to use.

We use information for the following purposes:

• To provide, operate, maintain, and improve DrapeMax.
• To authenticate users, maintain sessions, secure accounts, and prevent unauthorized access.
• To generate AI room previews from user-selected room photos, fabrics, styles, and notes.
• To manage generation quotas, trial limits, account credits, usage history, and related account records.
• To provide customer support, respond to questions, troubleshoot bugs, and process account requests.
• To process sample requests, product inquiries, fabric availability questions, dealer or designer communications, and other business requests.
• To send newsletters, product updates, availability notices, promotions, event information, and other marketing communications when permitted by law or based on your consent.
• To send SMS messages related to sample requests, order status, delivery notifications, product availability, customer support, and other business communications when you have provided a phone number or otherwise consented.
• To communicate with you about service updates, administrative notices, security issues, and support matters.
• To monitor service performance, diagnose errors, protect against abuse, and enforce our terms and policies.
• To comply with applicable laws, legal obligations, tax obligations, dispute resolution, and regulatory requirements.

DrapeMax uses AI image processing to create realistic window covering previews. To provide this feature, we may send your room photo, selected fabric image, fabric name, selected style, project notes, and related prompt information to AI service providers, including OpenAI, and to hosting or infrastructure providers that help process the request.

We use this information to provide the requested preview, operate the service, maintain security, troubleshoot issues, and improve the DrapeMax workflow. We do not sell your room photos or generated previews. We do not use your uploaded room photos to train our own foundation models.

AI service providers may process or temporarily retain submitted content as necessary to provide the service, maintain security, detect abuse, comply with law, or meet their contractual commitments. AI-generated previews are estimates and may not perfectly represent final product measurements, color, light, material behavior, installation conditions, or manufacturing results.

We use cookies and similar technologies for authentication, session management, security, remembering account state, and limiting guest trial usage. We may also use cookies, pixels, tags, and analytics tools to understand website traffic, form performance, newsletter activity, and general service usage. These technologies help us keep users logged in, prevent abuse, operate the service reliably, and improve our websites and communications.

We do not use DrapeMax app data for cross-context behavioral advertising, and we do not sell personal information. You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.

If you provide your email address, you may receive product updates, fabric availability notices, sample request follow-ups, newsletters, marketing messages, service announcements, or other business communications from DrapeMax. We may use email service providers, including MailerLite or similar platforms, to manage subscription forms, mailing lists, delivery, analytics, and unsubscribe records.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in those emails or by contacting us at info@drapemax.com. We may still send non-marketing communications such as account, security, support, order, or service messages.

If you provide your phone number, you consent to receive SMS messages from Warps & Wefts USA LLC d/b/a DrapeMax related to sample requests, order status, delivery notifications, product availability, customer support, and similar business communications. Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. For assistance, reply HELP or contact us at info@drapemax.com.

We do not sell or share your phone number with third parties for their own marketing purposes.

We may disclose information in the following circumstances:

• Service providers. We may share information with vendors that provide hosting, database, security, authentication, AI image generation, email, newsletter management, SMS delivery, contact forms, support, analytics, payment, and infrastructure services.
• Affiliates and operations. Warps & Wefts affiliated entities may receive information when needed for customer support, business operations, manufacturing support, product assistance, or project follow-up.
• Business account administrators. If your account is provided or managed by a company, dealer, or organization, an authorized administrator may be able to view account status, usage records, quota information, billing or recharge records, and support activity.
• Legal and safety reasons. We may disclose information if we believe disclosure is required by law, subpoena, court order, governmental request, or to protect rights, property, safety, security, or prevent fraud or abuse.
• Business transfers. If we are involved in a merger, acquisition, financing, sale of assets, restructuring, or similar transaction, information may be transferred as part of that transaction.
• With your direction or consent. We may disclose information when you ask us to do so or when you otherwise consent.

We retain information for as long as reasonably necessary to provide DrapeMax, maintain accounts, support users, protect the service, resolve disputes, comply with legal obligations, and maintain business records.

• Account records are generally retained while your account remains active.
• Session records are retained for the life of the session unless you log out or the session is otherwise invalidated.
• Guest trial cookies and IP-based trial records may be retained for a limited trial window.
• Usage logs, quota records, ledger records, recharge records, support records, and security logs may be retained as needed for business, accounting, legal, support, and fraud-prevention purposes.
• Uploaded room photos are used to process the requested preview. We do not intentionally store original uploaded room photos in the account database as a permanent gallery unless a feature expressly says otherwise.
• Generated images may remain on your device, browser, account workflow, local downloads, support communications, or temporary service infrastructure depending on how you use the service.
• Low-resolution thumbnails of successful generated previews may be retained for up to one year for administrative review, support, service quality, abuse prevention, and business analysis.

When information is no longer needed, we take reasonable steps to delete, de-identify, or aggregate it, subject to legal and technical limitations.

We use reasonable administrative, technical, and organizational safeguards designed to protect information. These safeguards may include encrypted transport, password hashing, authentication tokens, access controls, logging, and limited administrative access.

No method of transmission or storage is completely secure. You are responsible for keeping your login credentials confidential and for notifying us if you believe your account has been compromised.

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of certain personal information, and to object to or restrict certain processing. You may also have the right to appeal a privacy request decision.

• You may update certain account information by logging into your account.
• You may delete your DrapeMax account from the account screen when the feature is available, or by contacting us.
• You may request access, correction, deletion, or additional information by contacting info@drapemax.com.
• You may control camera, photo, and notification permissions through your device settings.
• You may opt out of non-essential marketing emails by following the unsubscribe instructions in those emails or by contacting us.

We may need to verify your identity before completing a privacy request. We will not discriminate against you for exercising privacy rights provided by applicable law.

This section is intended to provide additional notice for residents of California and other U.S. states with consumer privacy laws.

During the past 12 months, we may have collected the following categories of personal information: identifiers, customer records, commercial information, internet or network activity information, approximate geolocation derived from IP address, user-generated content, communication data, newsletter subscription information, SMS consent records, inferences related to service usage, and sensitive personal information such as account login credentials. We collect and use these categories for the purposes described in this policy.

We do not sell personal information. We do not share personal information for cross-context behavioral advertising as those terms are commonly defined under California privacy law. We do not use sensitive personal information to infer characteristics about you beyond what is necessary to provide and secure the service.

You may submit privacy requests by email at info@drapemax.com, by phone at +1 (866) 722-3737, or by mail at 9070 Irvine Center Dr., Suite 135, Irvine, CA 92618, United States.

DrapeMax may be operated from the United States and other countries where we, our affiliates, or our service providers maintain operations. Your information may be processed in countries where privacy laws may differ from those in your location. When required, we use appropriate safeguards for international transfers.

DrapeMax is intended for business users, interior design professionals, dealers, homeowners, and other users interested in window covering visualization. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

We may update this policy from time to time. If we make material changes, we will update the Last updated date above and may provide additional notice as required by law. Your continued use of DrapeMax after an updated policy becomes effective means you acknowledge the updated policy.

If you have questions about this Privacy Policy or our privacy practices, please contact us: